About Us
About Our Care Agency in Telford: Sapphire Crest Care Solutions
Compassionate, person-centred care built on dignity, trust, and real human connection
At Sapphire Crest Care Solutions, we are dedicated to delivering high-quality, personalised care that empowers individuals to live safely, comfortably, and independently in their own homes. Based in Telford and supporting communities across Shropshire and the Midlands, our service is built on compassion, professionalism, and a genuine commitment to improving lives.
Whether you are exploring home care, specialist support, or live-in care, our approach always begins with understanding the individual behind the care need.
Our Story, Built on Real Care Experience
Sapphire Crest Care Solutions was founded with a clear purpose, to provide meaningful, compassionate care that truly makes a difference. The journey began not in a boardroom, but through hands-on experience supporting vulnerable adults and young people.
With over four years of direct experience in the care sector, supporting both vulnerable adults and young people, our founders were inspired by a passion for delivering compassionate, person-centred support. This experience highlighted the importance of dignity, safety, and genuine human connection within clients’ homes, and revealed a gap in the consistency and quality of care being delivered.
From the very beginning, our focus has been simple, to deliver care that respects individuality, supports independence, and builds lasting trust with families.
Today, we continue to provide home care services in Telford, Shropshire, and surrounding areas, supporting individuals with a wide range of needs, including dementia, mental health challenges, and complex conditions.
We curate the delivery of our services to fit into your personal circumstances and time whether it’s on a short or long term need.
Our Mission and Vision
Our Mission
To deliver compassionate, reliable, and tailored care that empowers the individuals we support to live meaningful lives in their own homes or supported environments.
Our Vision
To provide safe, person-centred care that promotes independence, dignity, and long-term wellbeing within the communities we serve.
Our Core Values
Everything we do is guided by a clear set of principles that shape how we support every individual and family.
- Compassion
We treat every person with empathy, patience, and kindness. - Dignity
We respect the individuality, choices, and privacy of those we support. - Independence
We encourage people to live life on their own terms, with the right level of support. - Empowerment
We provide the tools, encouragement, and care needed to build confidence and capability. - Quality
We are committed to delivering consistently high standards in every aspect of care.
What Makes Sapphire Crest Care Different
Choosing a care provider is a deeply personal decision. Families choose Sapphire Crest Care because we focus on more than just care delivery, we focus on relationships, trust, and long-term wellbeing.
Our key differentiators include:
- Personalised care plans tailored to each individual’s needs, routines, and preferences
- Trained and qualified carers who receive continuous professional development
- Consistent care teams to build familiarity and trust
- CQC-aligned standards ensuring safety and compliance
- Strong communication with families and healthcare professionals
- Flexible care options that adapt as needs change
Unlike larger national providers, we take a personalised, community-focused approach, building strong relationships with every individual and family we support, ensuring care feels truly personal rather than standardised.
Our approach ensures that every individual receives care that feels supportive, respectful, and genuinely personal.
Our Approach to Care
We believe care should feel like a partnership, not a process.
Person-Centred Support
Every individual receives a tailored care plan based on their lifestyle, health needs, and personal preferences.
Our onboarding process is designed to be smooth, personalised, and reassuring. From the first contact, we gather essential information and arrange an initial consultation, followed by a detailed home assessment to understand needs, routines, and preferences. This allows us to create a tailored care plan and carefully match each individual with the right care professional. Ongoing support includes regular reviews, open communication with families, and continuous adjustments to ensure the highest quality of care.
Consistent and Reliable Care
We prioritise continuity by assigning consistent carers who understand routines, behaviours, and individual needs.
Every visit is documented through secure systems, allowing clear communication between carers, families, and professionals, ensuring everyone remains informed and confident in the care being delivered.
Community-Focused Care
We actively support individuals in staying connected to their communities, helping reduce isolation and improve wellbeing.
Transparent Communication
We maintain clear, ongoing communication with families and professionals, ensuring everyone stays informed and confident in the care provided.
Our Commitment to Quality and Safety
At Sapphire Crest Care Solutions, quality and safety are at the heart of everything we do.
- - All carers undergo enhanced DBS checks and rigorous recruitment processes
- - Ongoing training in safeguarding, medication awareness, and infection control
- - Regular supervision, reviews, and performance monitoring
- - Continuous improvement through feedback, audits, and client input
We operate in line with CQC regulatory standards and continuously review feedback, audits, and care outcomes to strengthen and improve our service.
Our Care Services
We provide a wide range of services designed to support individuals at every stage of life and care need.
Dementia Care
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Staffing Solutions
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Young Person & Young Adult Care
Day-to-Day Support for Young & Adult At Sapphire Crest Care Solutions, we provide compassionate, person centred…
Our Commitment to Quality and Safety
We are proud to support individuals and families across:
- - Telford
- - Shropshire
- - Wolverhampton
- - Birmingham
- - The wider Midlands
Our strong local presence allows us to deliver responsive care while building trusted relationships within the community.
Join Our Care Team
We are always looking for compassionate, dedicated individuals to join our growing team.
If you are passionate about making a difference in people’s lives, explore opportunities.
Our Care Giver
Our team are trained specifically
to provide in-home care.
Merry Desulva
Wellson for Elders
Roseen
Take care of Nursing
Ema Watson
Wellson for Elders
Jhon Lue
Take care of NursingWhat Families Say About Sapphire Crest Care
From the very first day, we felt like part of the Sapphire family. My mother receives not just care, but genuine love and…
S.H.
ClientSapphire Crest Care has given my family peace of mind. Their team is professional, kind, and always goes the extra mile.
C.G.
ClientSapphire Crest Care goes beyond just healthcare—they bring companionship, joy, and comfort to my dad every day. I couldn’t ask for more.